KAISER PERMANENTE, Oakland, CA 10/2018 – 12/2022
Technical Editor (contract)
Provide content and marketing writing, project management, and general web production support for Stakeholder Engagement + Enablement team.
- Expand editorial standards and workflows, reducing turnaround time for knowledge articles.
- Support site migration from WordPress to ServiceNow, including content, keyword, and metadata audits.
- Convert existing waterfall production to Agile methodology.
- Contribute to new knowledge base page designs.
KYOCERA, Concord, CA 4/2015 – 10/2018
Senior Web Content Administrator
Developed knowledge base for internal customers using JIRA and Confluence. Edited all English-version support documents.
- Deployed and customized new CMS system (Confluence).
- Led project to sync bug report tickets and content between sites in USA, Germany, and Japan, completing work on schedule and 35% under budget.
- Increased site page count by 76% in first year.
APPLE, Sunnyvale, CA 10/2014 – 11/2014
Content Developer (contract)
Supported Apple online store using custom CMS tools. Worked with QA team to edit text and other components on English language pages for holiday promotions.
AUTODESK, San Francisco, CA 05/2014 – 08/2014
Web Producer (contract)
Delivered web solutions to support Autodesk Education goals, ensuring consistency throughout the site by following company image and quality standards.
ORACLE | ELOQUA, San Francisco, CA 10/2013 – 04/2014
Web Developer (contract)
Led project to revise and re-launch critical web applications for Oracle Marketing Cloud business.
KAISER PERMANENTE, Oakland, CA 08/2010 – 06/2013
Web Performance Support Specialist
Provided front-end support for national sales team and e-learning intranet, including content management, project specifications, and site development.
CELERA (formerly Celera Diagnostics), Alameda, CA 2001 – 2010
Senior Web Developer/Support Specialist
Created company’s first intranet site and managed help desk operations for startup biotech company as it grew from 30 to 600 people.
APPLE, Cupertino, CA 1998 – 2003
Technical Editor
Edited Technical Notes and Q&A postings for primary Worldwide Developer Technical Support website.
510-761-8201 | hirekarl [at] icloud.com