INSIGHT GLOBAL, San Francisco, CA
Technical Writer (contract) 06/2023 – 10/2026
Supported Vegetation Management and all Geographic Information Systems (GIS) teams at Pacific Gas & Electric.
- Created internal Style Guide and Electronic Document Routing job aid, reducing time for overall document revision.
- Enforced corporate document formats, converting legacy docs as needed.
- Ensure all approved documents were published on weekly schedule.
KAISER PERMANENTE, Oakland, CA
Technical Editor (contract) 10/2018 – 12/2022
Provided content and marketing writing, project management, and general web production support for Stakeholder Engagement + Enablement team.
- Expanded editorial standards and workflows, reducing turnaround time for knowledge articles.
- Supported site migration from WordPress to ServiceNow, including content, keyword, and metadata audits.
- Converted existing waterfall production to Agile methodology.
- Contributed to new knowledge base page designs.
KYOCERA, Concord, CA
Senior Web Content Administrator 4/2015 — 10/2018
Developed knowledge base for internal customers using JIRA and Confluence. Edited all English-version support documents.
- Deployed and customized new CMS system (Confluence).
- Led project to sync bug report tickets and content between sites in USA, Germany, and Japan, completing work on schedule and 35% under budget.
- Increased site page count by 76% in first year.
APPLE, Sunnyvale, CA
Content Developer (contract) 10/2014 – 11/2014
Supported Apple online store using custom CMS tools. Worked with QA team to edit text and other components on English language pages for holiday promotions.
AUTODESK, San Francisco, CA
Web Producer (contract) 05/2014 – 08/2014
Delivered web solutions to support Autodesk Education goals, ensuring consistency throughout the site by following company image and quality standards.
ORACLE | ELOQUA, San Francisco, CA
Web Developer (contract) 10/2013 – 04/2014
Led project to revise and re-launch critical web applications for Oracle Marketing Cloud business.
KAISER PERMANENTE, Oakland, CA
Web Performance Support Specialist 08/2010 – 06/2013
Provided front-end support for national sales team and e-learning intranet, including content management, project specifications, and site development.
510-761-8201 | hirekarl [at] icloud.com